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Over the last 20 years, GBA Customer
Care has created and operated customer contact programs
that have become the gold standard in the industry.
How? We know the industry (through active participation),
we make sure to understand our client’s goals,
and we hire the best! GBA Customer Care agents are
registered dietitians, nutritionists and professionals
who share the passion for a healthier world.
GBA understands - Health, Food
and Wellness customers have concerns and needs that
continuously change, often as a result of messages
communicated by the media and industry “experts.”
Successful customer care programs in this industry
must help companies spot trends, react quickly and
stay at least one step ahead.
GBA Customer Care agents are continuously
trained, monitored for service quality and coached
by health professional staff members. At GBA Customer
Care, we work closely with our clients to ensure
that key messages regarding brand and company are
consistently communicated. We understand that our
responsibility goes beyond the initial focus of
creating satisfied customers. |
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GBA programs facilitate the processes
of customer feedback, so that brand managers
and quality assurance experts are always
in the loop.
The results - superb
communication flow -
quality information
on hand for agents,
key messages consistently communicated,
accurate data capture and reports, and
providing the data needed for facilitating
the best marketing, sales and production
decisions.
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Multi-Channel
Support: GBA Customer
Care supports customer contact via multiple channels
- telephone, e-mail, Internet, fax and white mail.
Customer Relationship Management, technical inquiry,
complaint resolution, order processing, dealer locator,
fulfillment, media response and market research
functions are commonly supported.
Integrated reports:
GBA provides reporting of data captured across all
channels in combined reports – so our clients
see the whole picture. Reports are built to client
specifications. From compliments to complaints,
inquiries to refund requests, all customer contacts
are recorded and data based for your use.
GBA Customer Care shares your
commitment to the health of each customer and the
success of every business partner.
If you'd like to know more
about what GBA Customer Care can do for your business,
please contact us at info@gbafl.com.
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GAIL BECKER ASSOCIATES OF FLORIDA,
INC. |
851 Broken Sound Parkway NW, Suite
200, Boca Raton, Florida 33487 |
Tel: 800-422-2160 |
Fax: 561-241-8222 |
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